Refunds

We accept return and exchange requests within 30 days of the purchase date if your order has an issue for any of the following reasons:

• You received an item that was not what you ordered.
• The product you received is significantly different from its description.
• The item arrived damaged due to an error during production or delivery.

Replacement and Exchanges

In general, we DO NOT provide refunds for errors made when placing an order, including:

• Selecting the wrong size, design, colour, or other product option. Please review all order details carefully before completing your purchase.
• Providing an incorrect shipping address.
• Entering an invalid or incomplete delivery address.
• Damage resulting from improper care or use of the product.

In these situations, we may still be able to arrange a replacement. Customers will be responsible for the additional shipping cost and a small handling fee, which may vary depending on the product type, such as Hoodies or Sweatshirts.

We are happy to provide a refund or send a free replacement if the product you receive has a different size or image from what you ordered through our website. This also applies if the size chart displayed on our website is inaccurate, with a measurement difference of more than 2 inches from the standard product measurements.

If you are unhappy with your purchase for any other reason, please contact us. We will review your case and do our best to find a suitable solution, as customer satisfaction remains an important priority for us.

Please note: A difference of up to 20% between the advertised image and the actual product may occur. Colours and appearance can vary slightly due to photography lighting, screen settings, and differences between monitor displays.

In most cases where a genuine product issue occurs, we will arrange to resend the item at our own expense. These situations are uncommon, but if something does go wrong with your order, please contact us so we can assist you.

Please remember that all replacement or refund requests must be submitted within 30 days of the purchase date. Unfortunately, requests made after this period are not eligible for a replacement or refund.

Cancellations and Modifications

If you change your mind after placing an order, please contact us by email and provide your order number along with details of the cancellation or modification you would like to request. We will confirm with you once your request has been successfully processed.

Orders can only be cancelled or modified within 24 hours of being placed. After this period, your order will enter processing and can no longer be changed or cancelled.

Please also be aware that orders requiring design modifications may take additional time to complete. During busy holiday periods, we cannot guarantee the original delivery timeframe for orders that require design changes.

NOTE: By completing a purchase on our website, you acknowledge and agree to the terms outlined above.

Late or Missing Refunds (If Applicable)

If you have not yet received an expected refund, please check your bank account again first.

If the refund is still not visible, contact your credit card provider, as it may take some time for a processed refund to appear on your account.

You should also contact your bank, as financial institutions may require additional processing time before a refund is officially posted.

If you have completed these steps and your refund has still not arrived, please contact us again so we can assist you.

Coupon | Promo | Discount Codes

• Discount, promotional, and coupon codes cannot be applied to previous, existing, or pending orders.
• Discounts and promotional codes have no cash value and cannot be exchanged for cash.
• Discount codes cannot be combined with other promotions or offers.

Summary

• Order cancellations or modifications must be requested within 24 hours of purchase.
• Discount, promotional, or coupon codes cannot be applied retrospectively to previous, existing, or pending orders.
• Once an order has been shipped, it can no longer be cancelled or modified.
• Our Returns and Exchanges Policy covers eligible requests for 30 days from the purchase date, including qualifying product quality issues, shipping delays beyond the timeframe stated in our policy, and other reasonable circumstances covered by this policy.
• Refunds do not cover issues caused by incorrect shipping information provided by the customer or missed parcel deliveries. However, if either situation occurs, please contact us and we will work with you to find a reasonable solution whenever possible.

If you have any questions about these terms or need assistance with an order, please feel free to contact us at any time.