FREE SHIPPING FOR ALL ORDERS FROM £100 
Shipping & Delivery Policies
At Police Gifts, we deliver our made-to-order products to customers across the UK, the US, Europe, and worldwide. As each order may require production before dispatch, please allow for both processing and shipping time when estimating when your order will arrive.
After your payment has cleared, please allow approximately 5–7 business days for fulfilment, with shipping time added afterwards. Delivery times may vary depending on your location.
Once your order has been dispatched, you will receive a shipping notification with tracking information where available.
For logistical reasons, items purchased within the same order may sometimes be shipped in separate packages. We work with warehouses in the UK, US, EU, and China, so fulfilment and delivery may vary depending on the product and destination.
Estimated shipping time may range from 7–15 days. Please keep in mind that delivery may take longer during peak periods, including holidays, Christmas, and New Year.
Custom Made-to-Order Products
Many of our products are made to order and require preparation before dispatch.
For shoes products, please allow 10–15 business days for your order to ship.
For all other made-to-order products, please allow 5–10 business days for your order to ship.
Once you receive a shipment notification, please allow two working days for the tracking information to update.
When Will I Get My Order?
Delivery times depend on both the time required to prepare your order and the shipping time to your destination.
Estimated Delivery Time = Processing Time + Shipping Time
We offer worldwide shipping through carriers including UPS, USPS, DHL, YanWen, and Yun Express.
Your order will be processed, packed, and shipped to the delivery address provided when you place your order.
Our current estimated processing and delivery times are:
UK Delivery
Our current estimated processing and delivery times for orders shipped to the UK are:
| Commitment Processing Time | Commitment Delivery Time | Total Processing Order* |
|---|---|---|
| 5–9 business days | 10–15 business days | 15–24 business days |
*Calculated from the day your payment is completed until the estimated day you receive your order.
USA and International Delivery
Our current estimated processing and delivery times for orders shipped to the USA and other regions are:
| Region | Commitment Processing Time | Commitment Delivery Time | Total Processing Order* |
|---|---|---|---|
| USA | 5–9 business days | 7–15 business days | 12–19 business days |
| Europe | 5–9 business days | 10–15 business days | 15–24 business days |
| North America (excluding Mexico) | 5–9 business days | 7–15 business days | 12–19 business days |
*Calculated from the day your payment is completed until the estimated day you receive your order.
Shoes Delivery Time
For made-to-order shoe products, the estimated processing and delivery times are:
UK Shoes Delivery
| Commitment Processing Time | Commitment Delivery Time | Total Processing Order* |
|---|---|---|
| 10–15 business days | 10–15 business days | 20–30 business days |
*Calculated from the day your payment is completed until the estimated day you receive your order.
USA and International Shoes Delivery
| Region | Commitment Processing Time | Commitment Delivery Time | Total Processing Order* |
|---|---|---|---|
| USA | 10–15 business days | 7–15 business days | 17–15 business days |
| Europe | 10–15 business days | 10–15 business days | 20–30 business days |
| North America (excluding Mexico) | 10–15 business days | 7–15 business days | 17–25 business days |
*Calculated from the day your payment is completed until the estimated day you receive your order.
UK Bank Holidays & Peak Seasons
As the UK is our primary market, please keep in mind that order processing and delivery may take longer around UK Bank Holidays and particularly busy shopping periods.
These periods may include New Year, Easter, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas, and Boxing Day, as well as other applicable Bank Holidays across the UK.
Bank Holiday schedules can vary between England and Wales, Scotland, and Northern Ireland, so customers should allow additional time when ordering around holiday periods.
Peak shopping periods, including Christmas and New Year, may also result in longer processing or delivery times.
For international orders, local public holidays and peak periods in the destination country may also affect delivery.
Carrier Delays
We will communicate with customers if we become aware of significant delays from our carrier partners caused by external circumstances, such as peak seasons or weather conditions.
Carrier delays may add approximately 3–7 business days to the standard delivery timeframe.
Incorrect Address
Please make sure that you provide a complete and accurate shipping address when placing your order.
If we identify incorrect or missing information before your order is dispatched, we may need to contact you for updated delivery details. This may cause a delay in processing or delivering your order.
We are not responsible for orders delivered to an incorrect address or returned to the sender because incorrect or incomplete shipping information was provided at checkout. Returned parcels may be sent back to our shipping partners’ warehouses and disposed of by them.
Before contacting our customer support team about a delivery issue, please check the shipping address provided with your order.
For orders returned because an incorrect address was provided, a re-shipping fee will be required before the order can be sent again.
If you contact the shipping carrier after your order has left the warehouse and request that the parcel be forwarded or redirected, we are not responsible if the parcel is subsequently lost, stolen, or damaged.
Expedited Shipping
We provide expedited shipping options for customers.
If you require expedited delivery, please contact our support team through our Contact Page, and we will guide you through the available options.